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2021-09-12
652次
前台接待员
2K-3K/月
新昌县和成置业有限公司万怡酒店分公司
申请职位
基本信息
工作性质全职
招聘人数若干人
招聘部门前厅部
学历要求不限
工作经验不限
年龄要求18岁--25岁
工作地点浙江省绍兴市新昌县七星路七星街道111号(新昌县域/七星街道)
联系方式
联系电话:0575-8****798
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职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
09-12 16:11
企业最近登录时间
职位描述
Serving guests at front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to guidelines and procedures.
依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的,高效的,礼貌的,专业的服务。
Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策,程序,内部规定及标准。
Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.
了解日常酒店的运作,检查电子公告牌并更新的所有程序以及宴会。
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
在每日例会中了解额外的事件,以便快捷的处理所有可能发生的情况。
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
掌握房价,包价,折扣和促销的说有信息,并知道如何去处理。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间,位置,客房礼物,特色以及酒店提供的所有其它的服务。
Strictly follow all cash handling and banking procedures to check out all customers efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
Perform guest registration and room assignment correctly and efficiently, accommodate special requests of all customers.
正确的完成客人的登记,房间分配以及协调所有客人的特殊要求。
Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and activation rate meet brand goal.
了解万豪积分兑换,及其它的常客计划。参与并积极的推广万豪礼赏计划,确保以正确的价格来达到集团目标。
Answer phone calls according to standard by using proper telephone etiquette and within three rings.
在三声之内按标准接听电话并使用正确的电话礼仪。
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model.
必须帮助所有客人的问题和询问。 确保所有的客人问题的解决都要依照万豪的
LEARN模式。
Take action to participate in hotel incentive program and be familiar with hotel sale strategy.
积极的参与酒店激励计划, 熟悉酒店销售策略。
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.
灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。
Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice.
结账时确保在客人的信用卡上收取正确的费用;为客人提供余额为零的账单。
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.
时刻遵守前台纪律并保持警醒及时问候客人,在客人未开口之前为之提供帮助。集中所有的注意力在客人身上。
Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to make the guest have a memorable stay.
知道酒店的贵宾/回头客/长住客/重要客人并给予特别的关注,以让客人拥有一个难忘的入住经历。
Be well groomed and conform to the hotel's dress code and deportment.
良好的仪容仪表,行为、穿着符合酒店的规定。
Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。
Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。
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